If those tips are resolving the issue, and it is not occurring in any other channel on your device as you mentioned, you'll want to continue following up with the channel provider for more help. Turn Subtitling on by tapping the switch under Hearing Settings. You have several ways on how to turn on subtitles on Amazon Prime on its devices. Notably, try removing the channel from your Roku home screen, restart your device, then try adding the channel back once more. Here’s how to fix issues with subtitles on Amazon Prime Video: 1. Our recommendations for troubleshooting channel-specific issues are detailed here. You'll need to reach out to Amazon support to report the issue, discuss further investigation of your specific issue in their channel, and request additional updates on the status of the issue. We'll help pass along the feedback to a channel (app) provider, however, channel specific issues often require a channel-side update in order to be resolved. If you are experiencing an issue that only affects a specific channel, the channel provider will need to investigate the issue occurring within their channel to help work toward a potential resolution. But this fix will only work if the platform you’re using can override the device’s audio settings. This is also something that you can try for other platforms too. Here’s what you can try to fix the Netflix audio. I had to press while the video was playing, and turn the Volume Mode option from 'Leveling' or 'Night' to 'Off' to fix the problem. Netflix and Hulu tend to be the top contenders most of the time, with Netflix pretty much edging Hulu for the top spot. Re: Audio sync issue when watching Amazon Prime.
Sometimes, you may experience audio lag only on certain streaming platforms.
If you’re using a Roku TV or a Roku streaming stick, you’re not desync-proof.
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